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Ts & Cs

I hope to make your experience with Flour and Fold a special one. Please browse my website, gallery and social media to ensure my cake style suits you. Once you're happy, send your enquiry (in as much detail as possible) over on my QUOTE page. I will then contact you to go through the elements in your design. My cakes are catered to your requirements and personalised accordingly. This can be from featuring names, ages, or your favourite chocolate bar! For biscuit orders, this still applies, and your design can be as personal as you wish. 

ORDER PROCESS

Once you've decided to go ahead with your bespoke order, I require a 25% non-refundable deposit in order to secure your booking if the total price exceeds £50. The rest of your payment is due a week prior to your booked date.

If your order is under £50, then it is payable in full at the time of ordering. If you have requested a delivery service, the cost of this will be included in the final, agreed price.

I will do my best to accommodate short notice orders, however this can't be guaranteed, so please place your order as early as possible for best availability.

PERSONALISATION

If your order is placed with less than two weeks notice and we need to order any personalised items, should the item not arrive in time or get lost in the post a refund for the item isn’t available. Please contact about your cake in advance so we can order the personalised bits in. Celebration cake bookings can be taken 3 months in advance.

DELIVERY/COLLECTION

For celebration cakes, delivery is available for 45p/mile outside of SN7 or you are welcome to collect. Collections will be an agreed 30min timeslot, after which a penalty late fee of £10 will be issued. This will be due before you re-arrange collection of your cake. 

Wedding Cakes cannot be collected and will only be delivered to your specified venue. A sign off will be required by a named person/venue representative on the day.

TRANSPORT

Cakes, as with many food items, require certain temperature control and careful transportation. 

Cakes must be kept on a flat surface, either in your passenger foot well or the boot. We do not recommend holding the cake or placing it on a seat. Please ensure the heating in the car is off and if it is a warm day, make sure the AC has been running for some time before the cake goes in the car.
Avoid all sunlight directly on the cake. Hold the cake by the base only and do not hold it against your body. When transporting cakes yourself, ensure they have been in the fridge beforehand. Travelling with room temperature cake is most likely going to cause damage. Please drive very carefully as we are not responsible once the cake leaves our premises.


STORAGE

In order to keep your cake in a perfect condition it must be stored in the fridge or somewhere cool & dark on a sturdy supportive surface and kept out of reach of children and pets. We advise bringing it up to room temperature an hour or so before cutting and serving.

Some elements of your cake (charms, toppers, floristry wire, florals etc) will need to be removed before serving.

Tiered cakes will be supported with dowels, and a diagram will be provided of where these have been placed.
Once cut, store in an airtight container at room temperature or wrap it in cling film.  

I cannot be held accountable for any damages which may occur once a cake has left my possession. Please follow my advice to ensure the safety of your cake.

WEDDING CAKES

All wedding cake prices are tailored to each design.
Once a quotation has been sent, your date will be held for 3 weeks. 
To secure your date a £50 non refundable deposit must be made and the outstanding balance must be made 6 weeks before the date. If you wish to pay in multiple instalments, this can be arranged upon confirmation of the order.


Dates are not secured unless the deposit has been paid.
Wedding cakes with less than 4 weeks notice will have to be paid in full. 
Any changes made to wedding cakes must be made at least 6 weeks prior.  


Once a cake has been delivered and set up, we can not be held liable for any damages done. 

Cake stands hired by the client must be returned within 2 days of the event (unless previously arranged.) Flour and Fold can collect the cake stand after the event, however that is subject to a pre-arranged collection charge (minimum £20)


COVID POLICY

Due to the uncertain time we are all experiencing, I have put in place a COVID-19 Policy on all bookings. 

Celebration Cakes - In the event of a lockdown, or personal illness, the cake may be moved to another date providing I have availability. If this does not work out, the balance may be put towards a future order.

Weddings - In the event of a lockdown and wedding postponement due to Government Advice changes, you are entitled to amend your date providing I have availability. In the event of a cancellation, you are entitled to a full refund minus any pre-purchased items for the cake and deposit amount, up to 10 days beforehand. Of course every situation is different, so I am trying to be as fair and kind to all my clients as I can in what is such a confusing time and each booking will be individually dealt with in the case of such an unfortunate event. 

Whilst we take every care to ensure no cross-contamination, please be aware that all items made by Flour and Fold happen in a kitchen which handles allergens. Please make us aware when placing your order if you have any dietary requirements. 

 

Delivery

I offer free local delivery within Faringdon SN7 Postcodes.

If you live outside this zone, delivery is subject to an additional charge at 45p/mile for a return journey, or you are welcome to collect from our kitchen.

Please get in touch for more information.