Flour and Fold
Terms & Conditions
I hope to make your experience with Flour and Fold a special one. Please browse my website, gallery and social media to ensure my cake style suits you. Once you're happy, send your enquiry (in as much detail as possible) over on my QUOTE page. I will then contact you to go through the elements in your design. My cakes are catered to your requirements and personalised accordingly. This can be from featuring names, ages, or your favourite colour.
CELEBRATION CAKE ORDER PROCESS
Once you've decided to go ahead with your bespoke order, I require either payment in full, or a 50% non-refundable deposit in order to secure your booking. If choosing to pay in instalments, the rest of your payment is due a week prior to your booked date.
If your order is under £80, then it is payable in full at the time of ordering unless previously agreed.
If you have requested a delivery service, the cost of this will be included in the final, agreed price.
I will do my best to accommodate short notice orders, however this can't be guaranteed, so please place your order as early as possible for best availability.
If your order is placed with less than two weeks notice and we need to order any personalised items, should the item not arrive in time or get lost in the post a refund for the item isn’t available. Please contact about your cake in advance so we can order the personalised bits in. Celebration cake bookings can be taken 3 months in advance.
For celebration cakes, delivery is available for 50p/mile outside of SN7 or you are welcome to collect. Collections will be an agreed 30min timeslot, after which a penalty late fee of £10 will be issued. This will be due before you re-arrange collection of your cake.
Wedding Cakes cannot be collected and will only be delivered to your specified venue.
Cakes, as with many food items, require certain temperature control and careful transportation.
Cakes must be kept on a flat surface, either in your passenger foot well or the boot. I do not recommend holding the cake or placing it on a seat. Please ensure the heating in the car is off and if it is a warm day, make sure the AC has been running for some time before the cake goes in the car.
Avoid all sunlight directly on the cake. Hold the cake by the base only and do not hold it against your body. When transporting cakes yourself, ensure they have been in the fridge beforehand. Travelling with room temperature cake is most likely going to cause damage. Please drive very carefully as I am not responsible once the cake leaves my premises.
In order to keep your cake in a perfect condition it must be stored in the fridge or somewhere cool & dark on a sturdy supportive surface and kept out of reach of children and pets. I advise bringing it up to room temperature a couple of hours or so before cutting and serving.
Some elements of your cake (charms, toppers, floristry wire, florals etc) will need to be removed before serving.
Tiered cakes will be supported with dowels, and a diagram will be provided of where these have been placed.
Once cut, store in an airtight container at room temperature or wrap it in cling film.
I cannot be held accountable for any damages which may occur once a cake has left my possession. Please follow my advice to ensure the safety of your cake.
All wedding cake prices are bespoke to each client.
Once an guide price has been sent, your date will be held for seven days.
Should you wish to secure your date with me, a £100 non refundable deposit would be taken. After this has been received, we can move into the consultation process where we finalise design, flavours etc. You can find out more about the process here.
Final payments can be split into two instalments, with the final balance due no later than six weeks before your date. No date is secure unless the £100 holding fee has been received. Invoices are sent electronically, and include bank transfer details or an option to pay by card.
Final details must be agreed a minimum of 8 weeks prior to the date, where the design is finalised and accurate pricing is given. Ideally this happens 4-6 months prior.
Wedding cakes with less than six weeks notice will be required to pay in full at the time of booking.
Any changes made to wedding cakes must be made before the final payment is made.
Upon delivery/set up, a handover sheet will be given to your wedding co-ordinator, containing cake care instructions and allergen information. Upon receipt of this handover sheet, all liability transfers to your chosen wedding venue.
If a quotation is given more than twelve months prior to the wedding date, Flour and Fold reserves the right to alter these due to inflation costs. Guide prices are given, and I will do my best to stick to these however sometimes this is out of my control.
In the unlikely event of a cancellation, once the final balance has been paid I am unable to offer a refund.
If you wish to cancel within the 12-6 weeks prior to your date, 50% of the total amount will still be payable.
Cake stands hired by the client must be returned within 2 days of the event (unless previously arranged.) Flour and Fold can collect the cake stand after the event, however that is subject to a pre-arranged collection charge (minimum £20)
Whilst we take every care to ensure no cross-contamination, please be aware that all items made by Flour and Fold happen in a kitchen which handles allergens. Please make us aware when placing your order if you have any dietary requirements.